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Customer Experience

At Arçelik, we continue to enhance customer experience with the motto “Customers are the heart of our business!” With our products and services, we aim to be a solution partner to make our customers’ lives easier. 

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Dealers

Thanks to the next generation merchandising model we developed, we aim to provide the best service together with our dealers.

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Customer Care

 In addition to the professional and quality service we provide in our stores, we prioritize customer satisfaction in our customers’ homes with our vision “Unique customer experience and reliable service”

 

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Customer Safety and Quality Management

At Arçelik, we pay attention to consumer safety and quality assurance throughout the life cycle of our products. Accordingly, we test our products at the design, materials selection, and performance evaluation stages..

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Sustainable Supply Chain

Considering that our supply chain extends worldwide, we have a significant impact area. To ensure the continuity in the supply of products and improve our suppliers’ environmental and social performances, we work together to create value for all our stakeholders in our value chain.