Customer Care


 In addition to the professional and quality service we provide in our stores, we prioritize customer satisfaction in our customers’ homes with our vision “Unique customer experience and reliable service” 

  • Appointment And Routing Program - ROTAM 

It is critical for our service points to manage their efficiency to always provide the best service in the most ideal way, even in challenging geographies and crowded cities.

  • Customer And Dealer Satisfaction 

At Arçelik, we follow the impact of our products and services and conduct customer satisfaction and customer loyalty surveys every year.   

  • Service Academy 

In order to meet the training needs in Turkey that emerge with developing technology and the expanding product range of authorized dealers, we provide short and long-term training to all of our authorized service employees.