Customer Care

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 In addition to the professional and quality service we provide in our stores, we prioritize customer satisfaction in our customers’ homes with our vision “Unique customer experience and reliable service” 

  • Appointment And Routing Program - ROTAM 

It is critical for our service points to manage their efficiency to always provide the best service in the most ideal way, even in challenging geographies and crowded cities.

  • Customer And Dealer Satisfaction 

At Arçelik, we follow the impact of our products and services and conduct customer satisfaction and customer loyalty surveys every year.   

  • Service Academy 

In order to meet the training needs in Turkey that emerge with developing technology and the expanding product range of authorized dealers, we provide short and long-term training to all of our authorized service employees.