At Arçelik, we strive to provide high-quality products and services regarding customer needs based on our policies. Our priority is to ensure consumer safety and quality assurance throughout the life cycle of our products.
Product Quality and Quality
Management
Arçelik has a structured quality management mechanism across all processes: from product development, design, and manufacturing to sales and after-sales services. Arçelik’s headquarters and its manufacturing plants have obtained ISO 9001 Quality Management Certification to maintain a high level of product quality and ensure the effective management of each division.
Q-STAR audits have been configured to measure the maturity level of the quality management process and identify priority improvement areas, creating a traceable method for continuous improvement. This audit has been carried out at all divisions of the company beside ISO 9001 internal audits since 2020.
Arçelik’s quality management processes in accordance with the company vision and strategies have been carried out in a holistic manner to maintain and continuously improve product quality. Quality improvements for each manufacturing facilities and related suppliers have been coordinated end-to-end including product quality, perceptual quality, electronics quality and logistics quality aspects within the alignment of Central Product Quality Directorate and related manufacturing facilities’ Quality Assurance Departments.
We are also implementing measures such as Six Sigma, Lean Manufacturing, Lean Sigma, Total Quality Management and Advanced Data Analytics on an ongoing basis to effectively execute and maintain our quality management system.
For further information, please refer to our Quality Policy.
For further information on other management system certifications and which location obtained certificates, please refer to our Sustainability Reports.
Recall
The health and safety of our customers are among our top priorities. For this reason, when a recall is required, we make announcements to our consumers using the most effective communication channels in accordance with local legislation. In order to eliminate customers’ concerns over product safety, we publish product safety alerts on our website and provide free call center services for recalls. Our recall procedure is based on approaches of PAS 7100 which have been endorsed by the Office of Product Safety and Standards (OPSS).
For further information please refer to our Product Safety Policy.
Product Quality and Safety