Global

Code of Conduct

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Global Code of Conduct
Global Code of Conduct Operations Policy
Global Whistleblowing Policy
Global Antibribery and Corruption Policy
Global Gift and Hospitality Policy
Global Competition Law Policy
Global Donation Policy
Global Anti Money Laundering Policy
Global Data Privacy Policy
Global Protecting and Retaining Information Policy
Global Responsible Purchasing Policy
Global Environmental Policy
Arçelik Pazarlama A.Ş. Authorized Service Policy

In line with our respect for human rights approach, all employees within Arçelik are recognized as equals regardless of ethnic origin, race, language, religion, age, gender, nationality, disability or cultural difference. 

Based on this approach, all human resources processes are carried out according to the principles of right person for the right job, equal pay for equal work, success based merit and equal opportunities for all. Principles of respect in the human rights and employee rights are at the core of all our human resources processes. In this direction, we provide nondiscriminatory and fair work environment, practices based on merit are conducted regarding compensation, fringe benefits and promotion, look out for unionization and collective agreement rights of our employees. 

 

We commit to comply with all the laws and regulations regarding equal rights and prevention of discrimination in all the value chain, ensure that the working environment is devoid of discrimination and prevents child and forced labor in line with labor legislation and policies developed in this manner. Along with these, in case of collective and/or individual dismissals or reassignments, labor regulations of the related countries and provisions stated in collective bargaining agreements are applied. It is very critical for us to embrace this approach in every stage of our value chain.

 

Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives to provide a working environment that is compatible with human dignity and without discrimination or injustice. We undertake the responsibility to ensure a safe and healthy working environment. We never tolerate slavery and human trafficking and we expect all our business partners to act accordingly. We ensure that the working environment is devoid of discrimination and prevents child and forced labour in line with labour legislation and policies developed in this manner. We are committed to meeting our obligations under the Modern Slavery Act (2015) across the whole of our business. 

 

In 2019 we published our revised Global Code of Conduct with the motto of “Regenerated for All” which explains how we should behave, what we should pay attention to and what behaviors we should avoid in business, in order to adapt it to Arçelik’s ever-growing and expanding structure. We started the implementation of our revised Global Code of Conduct  in Turkey, Europe, South Africa and Thailand. In 2020 we completed the launch in all the countries that Arçelik operates. All our employees and Business Partners are expected to adopt these rules, act in line with them. Our leaders are responsible from setting examples with their attitudes by leading our employees and making business decisions in accordance with the Global Code of Conduct and related Code Policies.

 

To ensure complete compliance with the Global Code of Conduct framework Arçelik designed an extensive training program consist of face-to-face and online trainings  covering all employees globally. Revised members of the Global Ethics Committee is currently led by the CEO of the company to ensure hands on involvement of leaders and proper tone at the top.

 

With our revised Global Code of Conduct we introduced new channels such as Ethics hotline numbers for our production countries, e mail and web tool for all of our employees to inform our Legal and Compliance Department, to handle the issues of violations of our policies and values. We assure that all our whistleblowers will be protected from retaliation and all investigations will be handled in complete confidentiality. The following reporting channels can be used to report  violations or suspicious behaviour contrary to Global Code of Conduct and related Policies:

Web: www.ethicsline.net

E-mail: arcelikas@ethicsline.net 

Telephone:

Bangladesh

09610-998483

South Africa

  0-800-995-840

Romania

  0800 360 146

Thailand

  085-980-2086

China

400-120-8539

Pakistan

  00800-90-033-040

Russia

  8-800-301-37-64

Turkey

  0850 281 61 18

 

Our revised  Global Code of Conduct commits to comply with UN Global Compact, OECD Guidelines for Multinational Enterprises and Universal Declaration of Human Rights under all circumstances whether or not the relevant documents are accepted in countries of operation.

 

Below is an overview of the cases that have been discussed by Arçelik Ethics Committee since 2012.

 

Year

Number Of Cases

Number Of Employees Involved

Number Of Decisions Taken

2019

3

4 Employees

3 Decisions

2018

5

15 Employees

5 Decisions

2017

1

1 Employee

1 Decision

2016

2

7 Employees

2 Decisions

2015

2

2 Employees

2 Decisions

2014

3

5 Employees

3 Decisions

2013

4

9 Employees

4 Decisions

2012

3

7 Employees

3 Decisions

 

Within the scope industrial relations policy,  ARÇELİK A.Ş. respects the rights of employees to join industrial  associations and unions.

Our company pays careful attention to protect the peaceful environment in the workplace by the way of conforming to the requirements of legislation and collective bargaining agreement within the framework of trust formed with employees and unions.