Code of Conduct

Global Code of Conduct
Global Code of Conduct Operations Policy
Global Whistleblowing Policy
Global Antibribery and Corruption Policy
Global Gift and Hospitality Policy
Global Competition Law Policy
Global Donation and Sponsorship Policy
Global Anti Money Laundering Policy
Global Data Privacy Policy
Global Protecting and Retaining Information Policy
Global Responsible Purchasing Policy
Global Environmental Policy
Global Sanctions and Export Controls Policy
Global Human Rights Policy
Global Anti Discrimination and Anti Harassment Policy
Arçelik Pazarlama A.Ş. Authorized Service Policy

In line with our respect for human rights approach, all employees within Arçelik are recognized as equals regardless of ethnic origin, race, language, religion, age, gender, nationality, disability or cultural difference.  

Based on this approach, all human resources processes are carried out according to the principles of right person for the right job, equal pay for equal work, success based merit and equal opportunities for all. Principles of respect in the human rights and employee rights are at the core of all our human resources processes. In this direction, we provide nondiscriminatory and fair work environment, practices based on merit are conducted regarding compensation, fringe benefits and promotion, look out for unionization and collective agreement rights of our employees. 

We commit to comply with all the laws and regulations regarding equal rights and prevention of discrimination in all the value chain, ensure that the working environment is devoid of discrimination and prevents child and forced labor in line with labor legislation and policies developed in this manner. Along with these, in case of collective and/or individual dismissals or reassignments, labor regulations of the related countries and provisions stated in collective bargaining agreements are applied. It is very critical for us to embrace this approach in every stage of our value chain.

Arçelik acknowledges and endeavours to ensure its vision of “Respecting the World, Respected Worldwide” is practiced in all spheres of its operations. We are committed to complying with all the laws and regulations regarding equal rights and prevention of discrimination in all our value chain. It is among our objectives to provide a working environment that is compatible with human dignity and without discrimination or injustice. We undertake the responsibility to ensure a safe and healthy working environment. We never tolerate slavery and human trafficking and we expect all our business partners to act accordingly. We ensure that the working environment is devoid of discrimination and prevents child and forced labour in line with labour legislation and policies developed in this manner. We are committed to meeting our obligations under the Modern Slavery Act (2015) across the whole of our business.  


In 2019 we published our revised Global Code of Conduct with the motto of “Regenerated for All” which explains how we should behave, what we should pay attention to and what behaviors we should avoid in business, in order to adapt it to Arçelik’s ever-growing and expanding structure. We started the implementation of our revised Global Code of Conduct  in Turkey, Europe, South Africa and Thailand. In 2020 we communicated the Global Code of Conduct and related Policies in 18 languages and completed the launch in all the countries that Arçelik operates. All our employees and Business Partners are expected to adopt these rules, act in line with them. Our leaders are responsible from setting examples with their attitudes by leading our employees and making business decisions in accordance with the Global Code of Conduct and related Code Policies. Revised members of the Global Ethics Committee is currently led by the CEO of the company to ensure hands on involvement of leaders and proper tone at the top.


To ensure complete compliance with the Global Code of Conduct framework Arçelik designed an extensive training program consist of face-to-face and online trainings  covering all employees globally. The trainings’ content includes Global Code of Conduct and Related Code Policies, including combating bribery and corruption and also preventing discrimination and human rights violations. In 2020, over 9,000 employees worldwide, equivalent to 24.7% of all employees, received remote live training globally. Additionally we also trained the upper management with one to one sessions.

With our revised Global Code of Conduct we introduced new channels such as Ethics hotline numbers for our production countries, e mail and web tool for all of our employees to inform our Legal and Compliance Department, to handle the issues of violations of our policies and values. We assure that all our whistleblowers will be protected from retaliation and all investigations will be handled in complete confidentiality. The following reporting channels can be used to report  violations or suspicious behaviour contrary to Global Code of Conduct and related Policies: Web: E-mail: Telephone:  



South Africa



  0800 360 146










  0850 281 61 18  

Our revised  Global Code of Conduct commits to comply with UN Global Compact, OECD Guidelines for Multinational Enterprises and Universal Declaration of Human Rights under all circumstances whether or not the relevant documents are accepted in countries of operation.

Below is an overview Substantiated Cases that have been reported through Ethics Hotline Channels in 2020 


# of substantiated cases

Internal Fraud*


HR issue


Record falsification






Conflict of interest


Illegal money lending


Improper software usage


Infringements of health and safety rules


Sexual Harassment


Unethical Behaviour on Social Media


* Internal Fraud: Stock theft, comission from third party, organizing fake documents.

54 cases were reported through Ethics Hotline Channels in 2020.

32 cases were substantiated.

1 case was considered outside the scope of Ethics Hotline Channels.

Largest categories related to internal fraud, record falsification, harassment and HR issue.

Within the scope industrial relations policy,  ARÇELİK A.Ş. respects the rights of employees to join industrial  associations and unions. 

Our company pays careful attention to protect the peaceful environment in the workplace by the way of conforming to the requirements of legislation and collective bargaining agreement within the framework of trust formed with employees and unions.