Responsible Purchasing Policy and Implementation Principles


Responsible Purchasing Policy is designed to ensure that suppliers' business practices comply with Arçelik values and current legal rules, and must be complied with by all suppliers. Accepting and complying with Arçelik Responsible Purchasing Policy is a contractual obligation. In case of a serious violation of this Policy in a systematic manner, Arçelik reserves the right to terminate the contract with its suppliers.

Our suppliers should prepare the business ethics policy for their suppliers and establish the principles of implementation. Sub-suppliers' compliance with the policy is evaluated in the Supplier Sustainability Index.

The policy is published on the Arçelik Global website and is sent to suppliers circularly. 

Some details in our Responsible Purchasing Policy are as follows;

Child labor; Any form of child labor incompliant with relevant legislation at suppliers are never tolerated. Unless a higher age limit is specified in local laws, anyone who has not completed compulsory education and who is under the age of 15 should not be employed. Employees under the age of 18 should not be employed in hazardous jobs and night jobs to meet their training needs. 

Forced Labor; Any form of forced, compulsory, trafficked labor incompliant with relevant legislation at suppliers are never tolerated. He should not ask any employee to deposit collateral, provide bail or leave his identity to the custody before starting work. It must not force its employees to work hard, through any threat, force, false claims or other form of pressure. This requirement includes high-interest loan provisions, promissory notes, contracted, slave/captive, migrant employment or other forms.

Discrimination; Suppliers respect and accept ethnic and cultural diversities and take measures to protect and promote diversities and commit to create working environments where there is equal opportunity, mutual trust, respect for human rights without discrimination.

Freedom of Association; Suppliers respect their employees’ right to unionization and their decision to become a union member, their right to organize and collective bargaining in accordance with the law. 

Harassment; Zero tolerance is shown towards the violation of supplier employees’ privacy in any form of physical, sexual, psychological and/or emotional harassment in the workplace or anywhere they present due to work. 

Wages; Wages paid to supplier employees, overtime and wage-based rights must comply with the applicable labor laws of the countries in which they operate. 

Working time; Suppliers must act in compliance with the applicable labor law of the countries they operate regarding working hours and rights of annual leave. Unless local legislation establishes a lower maximum for working hours and except extraordinary conditions of work, suppliers shall not ask their employees to work more than 48 hours a week regularly and 60 hours a week in total (including also overtime work) in a work week. Suppliers shall ensure overtime work to be voluntary and to have the necessary payments made in accordance with local and national laws or regulations. Except extraordinary conditions of work, employees shall have at least one day of leave in every seven-day period.

Implementation Principles 

In the audits conducted to Arçelik suppliers, their compliance with the rules in this Policy is questioned, non-conformities are expected to be improved by initiating corrective and preventive actions, and improvements are checked by  follow-up audits.

Arçelik may request removal of an employee of any of its suppliers, who acts against the relevant laws and regulations  or  who violates these rules or may terminate the contract with the relevant supplier.

Arçelik encourages and expects supplier employees to report any incompliant actions to this Policy. The following reporting channels can be used to report suspicious behavior contrary to this Policy or violation of the rules in this Policy.. 






South Africa



  0800 360 146










  0850 281 61 18

Arçelik ensures that all investigations will be handled with absolute confidentiality and whistle-blowers will be protected. Arçelik will protect the confidentiality of the individual who has reported suspicious behaviour of the supplier incompliant to this Policy or possible violation of business ethics and will not tolerate any retaliation against that individual.

If this Policy is revised by Arçelik, suppliers undertake to accept the revised Policy and commits to adapt  Global Code of Conduct and related Code Policies  and comply with the principles specified herein.