Consumer Services

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Within the scope of Consumer Services, the products are monitored through the entire process from sale at the authorized dealer to the installation at the consumer’s place via Central Distribution System. Emission of greenhouse gases is reduced by utilizing ideal number of vehicles with the support of vehicle tracking system.

Also, vehicles with lower emission values are preferred at Authorized Services and Consumer Services for service works and continuous improvement in emission reduction is achieved by replacing vehicles older than 5 years.

Beyond retail sales to end user customers in this area, B2B marketing and service infrastructure for decision makers are needed in professional channels.

For the detailed and comprehensive information about the environmental management in Arçelik, please see Arçelik Sustainability Reports.