Bucharest, April 14, 2020 – Arctic, the leader of the Romanian household appliance market, comes to the aid of its senior customers, by prioritizing their requests and offering free repair for household appliances needed to live in comfort.
Thus, the calls for service received by Arctic call center from customers over the age of 65, and concerning all Arctic, Beko and Grundig appliances, will have priority during the state of emergency, due to the traffic restrictions applied for this age group.
The priority granted to seniors by the service department is part of the action plan taken by Arctic to come to the aid of customers and local communities during the state of emergency (https://youtu.be/K0tsmt7heZ8).
The Arctic service network, established in 1978, is dedicated to large and small household appliances, and is the largest in Romania. Arctic has a team of 110 experienced technicians, working in 37 offices and provides professional services for all product categories in the portfolio of Arctic, Beko and Grundig brands.
At the same time, Arctic has a call center with over 15 years of experience on the market, where specialists serve over 350 customers daily. The latter can benefit from the expertise and experience of the operators at any time, and receive complete information about the products they own, about the installation of a newly purchased product and advice on prolonged use.
Arctic follows and complies with the official recommendations set by local health authorities in Romania and constantly adapts the necessary measures to its internal policies and action plans, while recommending employees, partners, and customers to comply with prevention measures during this period.
Arctic, the leader of the Romanian home appliance market, is one of the strongest companies in Romania, and one of the most important employers and exporters in the SE European country. With approximately 4,300 employees, the company exports 83% of its total production to over 85 countries.
With a history of almost half a century, Arctic became part of the Arçelik group in 2002, and has since continuously and significantly increased both its turnover and production capacity.
The company owns the largest household appliance factory in continental Europe, the Găești unit producing so far over 36 million refrigerators. It also owns the only Industry 4.0 factory in Romania and one of the few in Europe, the factory in Ulmi, Dâmbovița, with a production capacity of 2.2 million units per year.
Founded in 1955, Arçelik is one of the leading players in the electronics and home appliances industries. The company is present in 146 countries, has 30,000 employees, 23 production units in 9 countries (Turkey, Romania, Russia, China, South Africa, Thailand, Pakistan, India, and Bangladesh) and 35 sales and marketing offices across the world. The company owns 12 brands (Arçelik, Beko, Grundig, Blomberg, ElektraBregenz, Arctic, Leisure, Flavel, Defy, Dawlance, Voltas Beko, Altus) and is listed on the Istanbul Stock Exchange.
Irina Manole / Senior Account Manager / OXYGEN
Arctic supports its senior customers with prioritized service requests and free home appliance repairs