We grow, we respect, we lead...

We seek to satisfy every customer we serve in every country where we operate, grow through offering products and services at world-class quality and standards, and we strive to become a beacon of reliability, continuity and respectability for all stakeholders.

 

We are customer-focused

 

It is our first priority to create value for our customers, and to respond to their expectations with consistent quality. It is our duty to own up to our products after sales, and support our customers when necessary.

 

Always being "the best" is non-negotiable

 

It is our primary objective to be the best in quality, service, relations to suppliers and dealers, and investment options presented to shareholders, and preserve this public image. Taking leadership of our areas of operation and being a trendsetter in the marketplace are our key principles.

 

People are our most precious asset

 

The quality of our products and services begins with the quality of our people. Attracting and retaining the best employees and a qualified workforce, making the best use of their talents, strengths and creativity, improving their efficiency, providing them with development opportunities, and creating a working environment where cooperation and solidarity are nurtured are the means with which our Group has been expanding its success across generations.

 

Our purpose is to create resources for continuous development

 

Our guiding principles are making investments to secure continuity of service, pay dividends to shareholders to encourage the merging of small and large savings, create assets out of operations to assist the economic and social development of employees and the society, and ensure the rational use of all assets.

 

We are aware of our responsibilities

 

We strive to act in fairness, goodwill and understanding to create "win-win" situations for all, and to be in constant compliance with laws and ethical rules. As a prerequisite to success, we respect and embrace differences, and support open communication. Fulfilling our responsibilities to the people of today and generations of tomorrow is another guiding principle in whose pursuit we are relentless. It is our duty to act in an environmentally-conscious manner and spread this manner to the society.

 

We work to strengthen economy

 

We render strong support to all economic, environmental and social contributions that will improve welfare in the countries where we do business.

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